FAQ
Questions before you book
Answers about booking, your stay and each of our four homes. If you can’t find what you need, contact us.
Booking and payment
How do I book?
Choose a home, then select Check dates on its page. Pick your dates in the calendar and select Continue. You’ll go to our secure checkout, where you confirm your group size and see the full price before you pay.
What happens after I select my dates?
Selecting Continue takes you to checkout with your dates filled in. Nothing is charged at this step. You confirm the number of guests, review the itemized total and only pay when you complete your booking.
What fees will I see?
Your total is itemized before you pay: the nightly rate, a cleaning fee, applicable taxes and a 1% booking fee (shown at checkout as “Guest channel fee”). Larger groups may see an extra-guest fee: above 12 guests at Pinecrest Retreat and The Pinewood, and above 14 guests at The Sparrow. Dog fees apply only if you bring a dog.
What is the cancellation policy?
It depends on the home, and the terms for your dates are shown before you pay.
Pinecrest Retreat, The Pinewood and The Sparrow: full refund if you cancel at least 30 days before arrival, 50% refund at least 14 days before.
The Timberline: full refund at least 14 days before arrival, 50% refund at least 7 days before.
Is there a security deposit?
Before arrival, we may place a refundable security hold on your card or collect a refundable damage deposit. If it applies to your stay, the amount and timing are shown at checkout before you pay.
When will I receive check-in details?
Check-in instructions, including your keyless entry code, are sent shortly before arrival.
Can I change my reservation?
Contact us as soon as you can. Changes depend on availability and may change your total.
Your stay
What are the check-in and check-out times?
Check-in is from 4:00 PM and check-out is by 10:00 AM at all four homes. Every home has self check-in with keyless entry.
Can I check in early or check out late?
Early check-in and late checkout may be available, subject to availability, for $50 per hour, up to 3 hours. Ask us in advance.
How many guests can stay?
Pinecrest Retreat and The Pinewood: up to 14 guests. Placer County limits guests aged 12 and over to 12 overnight and 18 during the day; children under 12 aren’t counted.
The Sparrow: up to 17 guests.
The Timberline: up to 14 guests, with a maximum of 12 adults.
Is there parking?
Pinecrest Retreat: 4 vehicles on site (2 in the garage, 2 in the driveway). No street parking.
The Pinewood: 4 vehicles on site. No street parking.
The Sparrow: up to 5 vehicles on site.
The Timberline: 2 vehicles in the driveway, with additional street parking available.
Is there Wi-Fi?
Yes, every home has Wi-Fi.
Are the homes good for families with young children?
Yes. Families are welcome at every home, and each has a Pack ’n Play. Ask us about other kid gear, and bring any baby-proofing you need. The Timberline’s backyard is fully fenced.
Are parties or events allowed?
No. Parties and events aren’t permitted at any of our homes.
What are the quiet hours?
Pinecrest Retreat and The Pinewood: 9:00 PM to 8:00 AM, as set by Placer County. Outdoor speakers aren’t allowed at any time.
The Sparrow: 10:00 PM to 8:00 AM.
The Timberline: 9:00 PM to 8:00 AM.
Can I smoke at the property?
No smoking or vaping inside any of our homes. At Pinecrest Retreat it isn’t allowed anywhere on the property.
Pets
Can I bring my dog?
Pinecrest Retreat: no pets.
The Pinewood: no pets.
The Sparrow: dogs welcome, up to 2 dogs (50 lbs or under each), $125 per dog.
The Timberline: dogs welcome, up to 2 dogs, $125 per dog.
Please tell us about your dog when you book.
Are other pets allowed?
We welcome dogs only, and only at The Sparrow and The Timberline.
Good to know about each home
Are there security cameras or noise monitors?
Our homes have exterior security cameras only.
Pinecrest Retreat: cameras at the driveway, front door and rear sliding doors; noise monitors (sound levels only) indoors and on the deck.
The Pinewood: cameras at the entry and driveway.
The Sparrow: cameras at the entry and driveway; a noise monitor (sound levels only) in the living room area.
The Timberline: one camera at the entry, facing outside.
When is The Sparrow’s pool open?
The heated saltwater pool is typically open from early May through late October, weather permitting. The hot tub is open year-round.
Do I need chains to reach the Tahoe homes in winter?
In winter storms, Caltrans may require chains or 4WD/AWD on the roads to Pinecrest Retreat and The Pinewood. Check road conditions before you travel and allow extra time.
Is there EV charging?
Pinecrest Retreat and The Pinewood each have a Level 2 EV charger (J1772). Pinecrest Retreat also has a Tesla adapter.
Is there a minimum stay?
Yes. Minimum stays vary by home and season, and the calendar only lets you select stays that meet the minimum.
Still have a question?
Send us a message and we’ll help you plan your stay.